to optimise your business operations
Onsoft is an IT solution-orientated company based in Cape Town, South Africa.
We are here to provide IT Business Solutions to our clients to simplify the increasing complexity of today’s business operations. We partner with leading software industry vendors to provide the solutions that will help achieve this.
Not all businesses have the same service management requirements. Recognising this, we partner with select service management providers to make sure that we deliver the best suited solutions for our clients.
of your organisation.
Whether you call it a Help Desk, a Service Desk or something else, an effective Service Management solution can improve the efficiency of an organisation in a number of ways.
Reduce Costs through utilising a cost effective solution for your environment.
Reduce Complexity of operations through collaboration and integration of systems and processes; providing a single view of the multiple activities across departments and companies.
Improve Productivity of users by providing an easy to use solution and ensuring that requests are resolved timeously.
Enhance user experience and instil confidence with the knowledge that requests are being attended to and that progress and resolution can be monitored.
Report on activities, performance and costs, identifying trends and potential actions that may be required, whether training, system upgrades, staffing, etc.